Refund Policy

This extract of the Terms and Conditions of Maha.mv covers the refund policy for the platform. For the full Terms and Conditions of the platform, visit the Terms and Conditions page of Maha.mv.

If a customer has any issue with their order regarding a product, it should be notified to us within 2 days of delivery.

  1. If you have paid for the product but have not received the product:
    1. BCC shall first confirm that the item has the appropriate tracking information (implying that they were received by the delivery agent).
      1. Where tracking information is not available, it shall be assumed that the item had never reached the delivery agent.
      2. In this case, then BCC shall then check if the following item is in vendor stock and request the item for delivery.
    2. If the tracking information is valid and available, an inquiry will be made with the delivery agent.
      1. Where the tracking information is available, it shall be assumed that the item did reach the delivery agent.
      2. Unless the delivery agent can show proof of delivery (a delivery note with the customer’s signature attached) the delivery firm shall bear responsibility for the loss.
      3. A replacement unit will be sent through BCC at the cost of the delivery agent and with no delivery charges incurred.
    3. A signed delivery note exists.
      1. A notice will be sent to the buyer with the tracking details and an image of the delivery note.
      2. The delivery note signifies proof of delivery of the item

Hence, if the item is paid for by the customer & a delivery note exists, it constitutes proof of delivery, and the order will not be subject to a refund. If no delivery note exists, the items delivery is to be reevaluated. If the item is not shipped yet, it will be shipped. Items are only subject to refund only in cases where the item is out of stock or returned.

  1. Return requests:
    1. Returns can only be accepted under the following circumstances
      1. Item is not as described
      2. Item is not delivered within the stated delivery duration and is no longer required.
      3. Item is damaged
      4. Part of the item is missing or damaged
      5. If any other above criteria are met, and after our investigation, the return request can be approved
  • If an item is accepted for return, it will also be refunded.