Terms & Conditions

This document and all policies and any additional terms posted on this website set the Terms and Conditions under which you access our services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to comply with all Terms and Conditions stipulated in this text in its entirety, along with any other policies referenced herein or available through hyperlinks.

It is advised for users to familiarize themselves with this document as these terms serve as a legally binding agreement between you, the user, and the entity, Business Center Corporation Limited (henceforth referred to as BCC), outlining the rules, responsibilities, rights, and obligations associated with accessing, browsing, or using our platform.

Definitions

In these Terms & Conditions ("Agreement"), the following definitions shall apply:

"User," "You," or "Your", denotes any individual, entity, or representative accessing, browsing, or using the Website, including but not limited to buyers and sellers, visitors, or registered members.

"Company," "We," "Us," or "Our" pertains to BCC, the entity operating this e-commerce platform, its affiliates, subsidiaries, directors, officers, employees, agents, and assigns.

"Website" refers to maha.mv by Authentic Maldives (henceforth referred to as Maha.mv), a platform accessible via the URL www.maha.mv or any associated subdomains, mobile applications, and related services offered by BCC.

"Products" encompasses all goods, merchandise, services, digital content, or offerings available for purchase or review on the Website.

"Terms & Conditions" refers to this Agreement, including any updates, amendments, or additional policies incorporated herein by reference.

"Order" relates to a user's request to purchase Products from the Website, subject to acceptance by BCC and completion of the transaction process.

"Account" denotes a user's registered profile on the website, allowing access to features, orders, and other functionalities.

"Content" encompasses all text, images, graphics, videos, logos, trademarks, software, designs, and other materials displayed or accessible on the Website, including user-generated content.

"Registered Members" refers to individuals or entities who have completed the process of creating an account including the verification of their account on the Maha.mv platform.

About Maha Platform

Maha.mv by authenticis exclusively dedicated to featuring a curated selection of fish products and is designed for the showcasing and facilitation of transactions within this market. Beyond its role as an ecommerce platform, Maha.mv actively promotes MSMEs that specialize in producing fish products. By offering these enterprises a dedicated platform, Maha.mv contributes to the growth and visibility of MSMEs, fostering a supportive ecosystem within the fish product industry.

Use of Our Services

  1. By accessing or using our website, you agree not to:
    1. Violate any laws applicable to your use of the Website, including domestic, international and local laws of your jurisdiction that may apply to you;
    2. Violate any policies established by BCC in connection with Maha.mv or any policies published hereunder;
    3. Use our service if you are legally prohibited from allowed to use this service (such as if you are underage, have been barred from using our service and so forth);
    4. Post offensive, abusive, sexual, defamatory, false, inaccurate, or deceptive content;
    5. Take any actions that may unfairly influence the ratings or recommendations of products;
    6. Distribute spam, scams, or other harmful online materials;
    7. Engage in crawling, scraping, or spidering any page of the Website or attempt to reverse engineer or obtain the source code of this service;
    8. Interfere with or try to disrupt this service such as by distributing software that may harm the website and its users, such as viruses, malware, and spyware;
    9. Make requests from the website that unreasonably burden its service and slow down its functionality for other users;
    10. Infringe upon the trademark, copyright, patent, and other intellectual property belonging to both BCC and any of our vendor(s), including but not limited to reproducing, displaying, or distributing content, or replicating the designs and logos of our vendors either closely or in full under your name or brand;
    11. Infringe upon a third party’s intellectual property rights by your use of the Website or post content that does not belong to you;
    12. Claim ownership of any product displayed in our shop unless you are the vendor who supplied that product.

 

  1. User(s) must ensure that their actions adhere to these terms set out above. Failure to meet these terms may result in disciplinary measures including but not limited to;
    1. Legal Action;
    2. Limiting user access;
    3. Suspending your account and your access to the facilities of BCC and Maha.mv
  2. We reserve the right to refuse, modify, or terminate all or part of our services to anyone for any reason at our discretion should we believe that they are in violation of our terms or in breach of generally acceptable etiquette.
  3. Upon registration, an email will be sent to verify your account within a specified duration. While you may continue to use our service during this period, your service may be interrupted should you exceed the allowed number of days without verification. This measure exists to protect you and your data, such as in the event of password loss or forgetfulness.
  4. We may deactivate accounts that have remained inactive for a significant period after notifying the account holder.
  5. Should you have any questions or concerns regarding our terms and conditions, please contact our customer support team for clarification. Your continued use of this platform signifies your acceptance of the most recent version of these terms and conditions.

Prices & Fees

All prices quoted at checkout are inclusive of applicable fees including taxation and shipping charges.

Cross border fees such as customs fees and duties should be paid by the buyer.

Our products are quoted in Maldivian Rufiyaa. At checkout, customers will have the option to pay in United States Dollars or any other currency, depending on their preferred payment method. Transactions by locals and persons residing in the Maldives should only be made exclusively in Maldivian Rufiyaa.

Condition and Specifications of Purchase

  1. You are responsible for ensuring that you read the full item description prior to purchase;
  2. If the product you purchased was not as intended, but accurately resembles the description of the purchase, we reserve the right to refuse returns on the product;
  3. The description of the product includes both the written text description, its stated specifications, and the images attached to the product;
  4. All our products are new and have neither been refurbished or previously used, unless explicitly stated otherwise;
  5. Our products are delivered in pristine condition. You may seek damages for any significant material or physical flaws in the actual product (excluding damage to packaging);
  6. We strongly urge you to carefully inspect the detailed specifications of the products before making a purchase.

Information We Collect

By using our website, you consent to share certain personal identification details and supplementary information about your browsing behavior. We may collect the following types of personal information from you:

  • Personal Identification Information: Name, email address, postal address, phone number, and other similar contact data.
  • Account Credentials: Username, password, and other account-related information for registered users.
  • Payment Information: Credit card details, billing address, and transaction history for purchases made on our platform.
  • Usage Data: Information about your interactions with our website, including IP address, browser type, referral URLs, pages visited, and navigation patterns.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar tracking technologies to enhance user experience, analyze trends, and administer the website.

Disclosure of Information

We do not sell or rent your personal information to third parties for their marketing purposes. However, we may disclose your personal information to the following third parties in accordance with the terms stated in below paragraphs:

  • Service providers, vendors, and business partners who assist us in operating our website, conducting business, or serving our users.
  • Law enforcement agencies, government authorities, or other parties when required by law or to comply with our legal and regulatory obligations.
  • In connection with a merger, acquisition, restructuring, or sale of assets, user information may be transferred or disclosed as part of the transaction.

Use of Personal Identification Details

Personal identification details may be used for the following purpose:

  • To identify yourself as the buyer;
  • For shipping purposes;
  • For data analysis and decision making.

Use of Information about Browsing Behavior

Information about your browsing behavior may be used for the following purpose:

  • To optimize your search;
  • To improve your overall experience with the website;
  • To make recommendations based on the items you have purchased, or show interest towards;
  • For data analysis and decision making.

Contacting, Messaging & Recording

By using our services, you agree that we may contact you via email, text, or telephone for the following purpose:

  • Notify you regarding your activities and transactions; especially suspicious transactions;
  • Troubleshoot problems with your account;
  • Resolution of disputes;
  • Collection of debts;
  • Conduct polls, surveys, and questionnaires;
  • Updates to the terms and conditions of the website;
  • Marketing purposes such as promotions

This list is comprehensive but not exhaustive. You may manually opt out of one or more of these forms of contact.

We may record telephone conversations for quality control and training purposes, or for our own protection.

Product & Delivery

The Vendor holds the responsibility for producing items in strict accordance with the descriptions provided to Maha.mv and displayed on the platform. The Vendor holds the responsibility that the items delivered align with the specifications, descriptions, and quality standards outlined in the product listings. It should be noted that vendor holds the responsibility of the delivery of the item. Maha.mv provides the platform & assistance to the vendor coordinate with the delivery partner.

Returns & Refunds

Notification of Order Issue:

If a customer has any issue with their order regarding a product, it should be notified to us within 2 days of delivery.

Resolution Process for Common Problems:

  1. Non- Receipt of Paid Product
    1. BCC shall first confirm if the item has the appropriate tracking information indicating receipt by the delivery agent;
    2. Where tracking information is not available, it shall be assumed that the item had never reached the delivery agent;
    3. In this case, then BCC shall then check if the following item is in vendor stock and request the item for delivery;
    4. Where the tracking information is valid and available, an inquiry will be made with the delivery agent;
      1. Where the tracking information is available, it shall be assumed that the item did reach the delivery agent;
      2. Unless the delivery agent can show proof of delivery (a delivery note with the customer’s signature attached) the delivery firm shall bear responsibility for the loss;
      3. A replacement unit will be sent through BCC at the cost of the delivery agent and with no delivery charges incurred.
  2. Receipt of Signed Delivery Note
    1. A notice will be sent to the buyer with the tracking details and an image of the delivery note, signifying proof of delivery.
  3. Return Request
    1. Returns can only be accepted under the following circumstances;
      1. Item is not as described;
      2. Item is damaged;
      3. Part of the item is missing or damaged;
      4. If any other above criteria are met, and after our investigation, the return request can be approved.
  4. Retuned Policy:
    1. If an item is accepted for return, it shall also be refunded.
    2. If a customer pays for an item and a delivery note is generated indicating successful delivery, it is understood that this constitutes proof of delivery. Accordingly, under these circumstances, the order shall not be eligible for a refund if the item is not returned.  
    3. If no delivery note exists, the delivery status of the item shall be reevaluated. If the item has not been shipped, it shall be prepared for shipment. Refunds shall only be eligible if the item is out of the stock.

Limitation of Liability

Maha.mv does not guarantee the existence, quality, safety, or legality of items listed on the platform; the truth or accuracy of user content; or the ability of vendors to provide items purchased. Further, we cannot guarantee continuous operation or access to our services. You agree that you are using the website and services therein at your own risk, and that they are provided to you on an “as is” and “as available” basis. In no event shall Maha.mv be liable to you or any third party under any claim at law or in equity for losses, including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages. All such damages or losses are expressly excluded by this Terms and Conditions. Maha.mv shall not liable to, and you agree not to hold us responsible for, any damages or losses as mentioned above resulting directly or indirectly.

Indemnification

You agree to indemnify and hold BCC harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your improper use of this website and services therein, your breach of this Terms and Conditions, and your breach of any laws or the rights of a third party.

Notices

Except stated otherwise, all notices shall be served to the address provided by the user(s) as contact information. If there are any changes to such given addresses, it shall be updated within 3 (three) days.

Changes and Modifications

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after modifications become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must cease from using our service immediately.

Dispute Resolution

In the event of disputes arising between any parties involved in transactions or otherwise, on Maha.mv, it is hereby agreed that such disputes shall be brought to the attention of Maha.mv. The disputing parties commit to engaging in good faith discussions to attempt resolution. Maha.mv, acting as an intermediary, will play a pivotal role in facilitating and mediating discussions with the aim of reaching an amicable resolution. It is understood and accepted by all parties that Maha.mv's decision in resolving disputes shall be final and binding. This dispute resolution mechanism is intended to provide a fair and impartial platform for addressing conflicts, fostering transparency, and maintaining the integrity of transactions conducted on Maha.mv.

Applicable Law

The terms and conditions and the user agreements between the parties are governed by the laws and regulation of the Republic of Maldives. Any disputes that cannot be resolved through deliberation, will be resolved through the competent courts of the Republic of Maldives. You must agree to uphold and respect the decisions made by the competent courts of the Republic of Maldives.

Miscellaneous

  1. If any provision of these Terms and Conditions is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.
  2. Our failure to enforce any part of these Terms and Conditions shall not be construed as a  waiver of our right to later enforce that or any other part of the Terms. We reserve right to assign any of our rights and obligations under the Terms.